Shipping Information

Shipping Options

How much does shipping cost and how long does it take?

With standard shipping, most items in our store arrive in three to eight business days. Large and bulky items take a bit longer and cost a bit more because oversize charges apply. Our rates are calculated directly from our shipping carrier to to keep our shipping charges as low as possible.

Note: Shipping weight shown on the product page for each item is greater than the weight shown for the product itself because of packaging. In other words, a stroller that weighs 8 pounds may weigh 10.35 pounds with its manufacturer packaging.

How does Chocolate Milk handle oversize items?

What is an oversize item?
Certain large and bulky products, such as most strollers and cribs, are considered oversize by our shippers. How will you know if an item is oversize? On our site, we indicate which items are oversize on the product page (that's the page that shows a picture and a description of the product). During checkout, we also clearly indicate which items are oversize and show you the shipping charges.

Are there special restrictions on shipping oversize items?
There are a few:

  • We can ship oversize items only to street addresses in the United States (except Alaska and Hawaii). They can't be shipped to P.O. boxes, APO and FPO addresses, or anywhere outside the United States.
  • Two-day express shipping is usually not available for some oversize items, so most are shipped via Standard shipping.
  • Oversize items are shipped separately from other items in your order.
 

Do I have to pay more for shipping on an oversize item?

Yes, we add a special surcharge of between $5-$250 per item to cover the extra expense charged by our carriers for transporting large and bulky items. To learn more about what you'll pay for shipping, see How much does shipping cost and how long does it take?

Does Chocolate Milk ship outside the United States?

We regret that we can't ship to any other countries right now. (Also, the credit card you use to place an order must have a U.S. billing address.) We ship non-oversized items to all 50 states and to Puerto Rico, U.S. territories, and FPO and APO addresses.

Can I have my order shipped to more than one address?

No, everything in a single order must be shipped to the same address. If you want items shipped to separate addresses (as gifts, for example), you'll need to place a separate order for each address.

I only received part of my order. What's going on?

Don't panic! Everything is probably fine. Sometimes we "split" your order into two or more shipments because one part of it is oversize or simply because we ship from multiple locations to make sure you receive your items as quickly as possible. You'll only pay the base shipping charge for your order once, even if it's split into several shipments.

Oversize items must be shipped separately. So if you order something oversize, we'll ship the oversize item in one package and the rest of your order in another. To learn more about the special handling of oversize items, see How does Chocolate Milk handle oversize items?

In very rare cases, an item goes out of stock after you place your order. If this should happen, we'll remove the out-of-stock item from your order and you won't be charged for it. And, in the unusual event that we remove an item or cancel your order because something is out of stock, we'll e-mail you right away to let you know.

Not sure what's going on with your order? Please e-mail us (we try hard to respond within one business day) or call us at 305.893.0026.